From a Human Resources Manager in New Hampshire (July, 2019)
I’m not sure if you remember me, but I contacted you back in the September/October 2018 timeframe regarding my father John. You referred me to your team and Dad, my brother Tom, and I worked closely with Jill, Jay, and Aiden for the subsequent eight months until Dad was relocated to Boston, to be close to Tom and I. I have been remiss in not sending this thank you earlier. Please don’t interpret the timing as diminishing the heartfelt gratitude we all have for your team.
I’d first like to address the contributions from Jill. She is so knowledgeable and walked me through all that I needed to think about in placing Dad in an assisted living facility considering his limited financial situation. Her patience with an ignorant adult child dealing with all that an ill parent thousands of miles away has to think about and make decisions for, was nothing short of amazing. Jill was integral in finding attorneys both in Florida and Massachusetts to help with the process and ultimately located The Providence House in Brighton, MA where Dad is now successfully residing.
Aiden also has the patience of Job! So kind, considerate, and willing to do whatever it takes to make things happen…even when the client royally messes up. I realized Sunday, the day before Dad was to fly to Boston that I had his identification in New Hampshire with me. Aiden was scheduled to get Dad on the plan that Monday. He successfully dealt with a frantic me on Sunday, and got Dad on the plan the following day. I made his life difficult, and he saved my behind!
Then there is Jay. He was an amazing advocate for Dad and such a huge help to me. There were countless phone calls asking his advice…which was always incredibly helpful. During these calls I would often cry, sometimes be irate with Dad’s situation at a hospital, or rehab and vent to Jay. He was understanding, comforting, and when necessary (and there were a few occasions), would call me back to the task at hand so we could move forward. What I am most thankful for is his relationship with Dad. My father isn’t the easiest guy to win over. You need to know your stuff, talk straight, be firm, and listen…to what little he’ll share. Jay truly got Dad, and my father respected him and along the way began to think of Jay as a friend as well as advocate. He still asks me if I’ve heard from Jay. I know he misses him.
I realize I have gone on a bit, but really wanted to express our gratitude. When Dad was heading north I asked Aiden how I could show my appreciation to the group. He said a recommendation would be the best option. I hope this will serve the purpose well. Don’t hesitate to refer a potential client to me. I’ll be sure to sing your praises!
My very best to you all –